Practical, experienced support for organisations navigating complex change, from readiness assessment and adoption strategy through capability design and go-live.
Designed for organisations working through complex change.
Whether you’re implementing a new system, rolling out AI and Co-pilot tools, redesigning operating models, or embedding new ways of working, the capability and adoption side of transformation is where value is won or lost.
I bring deep, hands-on experience of making change land in complex, regulated, global environments. I know what works, what gets skipped under pressure, and what it takes to build genuine capability, not just awareness.
And while earlier is always better, when readiness can be assessed, risks identified, and the people side designed in from the start, it's never too late to make a difference.
Transformation succeeds when people are at the centre of the plan.
A common reason transformation programmes fall short is that the human side of change was underestimated, under-resourced, or left too late.
My approach is people-centred change design: putting people at the centre of every programme, understanding what they need to change, building capability at the right pace, and reinforcing new behaviours so they stick beyond go-live. This is what turns adoption from a risk into a result, and ensures transformation delivers its promised value.
As a Systems Learning Manager at bp, I led a global, mandated systems training programme - No Training, No Access (NTNA) - across five trading regions through multiple system implementations and operating model changes. I worked across the full lifecycle: from analysis and stakeholder engagement through design, development, delivery, and evaluation.
“I have been really impressed with your focus, negotiation skills and attention to detail on all aspects. At the heart of your focus was your determination to do the right thing. You have worked tirelessly to keep everyone engaged and encouraged and I think you have done an outstanding job bringing people with you.”
“Sarah models brilliant management of the Vendor and is delivering the project on time and in budget. Her reflective and clear stance is super helpful to keep things on track. It is a pleasure to work with you.”
I provide expert guidance to help your people become confident, capable, and ready, so your transformation investment realises maximum adoption, performance, and value.
Engagements are tailored to your context and can cover:
For organisations undergoing complex change, this consultancy works particularly well alongside Insights Discovery®, Team Effectiveness workshops and Transformation Coaching supporting the self-awareness, leadership capability, and collaboration needed for transformation to land.
Explore Insights Discovery®
Explore Transformational coaching
Explore Team effectiveness workshops
The best time to talk is before the rollout begins. Fill out the contact form and I'll reply within 48 hours.
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